Access to service is disrupted

Incident Report for US Production Cloud

Resolved

This incident has been resolved.
Posted Apr 21, 2026 - 02:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 21, 2026 - 02:21 UTC

Investigating

Service access has been disrupted since 2026-04-21 01:03:11. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Posted Apr 21, 2026 - 01:31 UTC
This incident affected: Onboarding services network connectivity (Onboarding - Subscriber cloud controller).
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