All Systems Operational

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Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
App login APIs Operational
90 days ago
99.98 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
99.98 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
99.98 % uptime
Today
Overlord Operational
90 days ago
99.98 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.96 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.94 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
99.96 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Uprise Operational
90 days ago
99.92 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
99.84 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 7, 2026

No incidents reported today.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
Jun 2, 03:11 UTC
Investigating - We are currently investigating an issue affecting the Uprise web interface. Users may be unable to access the Uprise portal or experience degraded performance. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
Jun 2, 01:31 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
New and Rebooted Nodes Failing to Come Online
Resolved - The issue has been resolved. New and rebooted nodes are coming back online as expected.
May 28, 09:54 UTC
Monitoring - The issue has been identified and a fix is being applied. We are now monitoring recovery progress and will provide a further update soon.
May 28, 09:37 UTC
Identified - We have identified the cause of the issue affecting new and rebooted nodes failing to come online. Things are recovering and we will provide a further update in 1 hour.
May 28, 09:10 UTC
Investigating - We are currently investigating an issue where newly installed nodes are failing to come online. Additionally, nodes that have been rebooted are also not reconnecting as expected.
Our team is actively investigating. Further updates will be provided as soon as possible.
May 28, 08:40 UTC
May 27, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
May 27, 01:37 UTC
Investigating - We are currently investigating an issue affecting the Uprise web interface. Users may be unable to access the Uprise portal or experience degraded performance. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
May 27, 00:32 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

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