We have identified the cause. A recent change to our password security policy has caused existing passwords to expire, and users signing in to the Signal dashboard are now prompted to set a new password before they can continue. The dashboard itself is available and operating normally. To restore access, please complete the on-screen prompt and set a new password meeting the stated requirements: at least 12 characters, including an uppercase letter, a lowercase letter and a number, and not matching any of your last 3 passwords. Once the new password is set, sign-in will proceed as normal. If you are unable to complete the password change, please contact your Plume support representative. We will confirm once we have verified all users are able to sign in without issue.
Posted Sep 18, 2026 - 09:59 UTC
Investigating
We are currently investigating an issue affecting the Uprise web interface. Users may be unable to access the Uprise portal or experience degraded performance. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.