All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Apptime Operational
90 days ago
99.92 % uptime
Today
Apptime Service Operational
90 days ago
99.84 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
99.69 % uptime
Today
Heroku Operational
90 days ago
99.74 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
95.06 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
Databricks job failures impacting data availability
Resolved - The issue affecting Databricks job processing has been fully resolved, and normal data processing has resumed.

Data generated during the time of the outage will not be backfilled and may remain unavailable in reporting and analytics. All new data is now being processed correctly.

At no point was customer data exposed, accessed, or compromised. This incident was limited to data processing and reporting and did not impact end-user Wi-Fi connectivity or service availability.

We appreciate your patience and understanding while we worked to resolve this issue.
Dec 23, 13:29 UTC
Update - Continued restoration is still in progress. At this time, Frontline has been restored and validated. Frontline data for hourly jobs is being repopulated. Longer time window job data will populate as the jobs run their daily execution. We are in the process of restoring and validating Signal and Panorama data.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.

The next update with status on data restoration will be at 9:00am EST on 2025-12-23.
Dec 22, 18:56 UTC
Update - Continued Restoration is still in progress; some data may still be missing in reporting and analytics until fully enabled. We are reviewing real-time data feeds to validate that Frontline data is populating.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 17:16 UTC
Monitoring - Continued Restoration is still in progress; some data may still be missing in reporting and analytics until fully enabled. We are restarting all services.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 16:41 UTC
Update - Databricks is coming back online, but during the restoration process, some data may still be missing in reporting and analytics until fully enabled. We are restarting all services.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 16:10 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 15:40 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 15:06 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 14:36 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 14:07 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 13:35 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 13:05 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.

All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.

We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 12:36 UTC
Identified - Due to a Databricks-side issue, Databricks jobs began failing after Sunday at 22:00 UTC. As a result, some data may be missing or delayed in our databases.

Importantly, all customer data remains secure and has not been exposed, accessed, or compromised as part of this incident. This is a processing issue only and does not involve any data breach.

This may impact data visibility in the following services:
- Frontline
- Signal
- Panorama
- Plume Home mobile app
- WorkPass mobile app

End-user Wi-Fi experience and connectivity are not affected by this incident.
The issue is limited to data processing and reporting only.

We are actively monitoring the situation and working with Databricks to restore normal processing. Further updates will be shared as more information becomes available.
Dec 21, 22:00 UTC
Dec 22, 2025
Dec 21, 2025
Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Dec 16, 07:20 UTC
Update - Validation complete. Deployment successful.
Dec 16, 07:19 UTC
Update - Deployment complete, running validation.
Dec 16, 06:46 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 16, 06:37 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage