All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
App login APIs Operational
90 days ago
99.98 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
99.98 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
99.98 % uptime
Today
Overlord Operational
90 days ago
99.98 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.98 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
99.96 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Uprise Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
99.97 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 21, 2026

No incidents reported today.

May 20, 2026
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
May 20, 08:08 UTC
Update - Validation complete. Deployment successful.
May 20, 08:07 UTC
Update - Deployment complete, running validation.
May 20, 06:44 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
May 20, 06:37 UTC
May 19, 2026

No incidents reported.

May 18, 2026
Maintenance: Provisioning new services
Resolved - This incident has been resolved.
May 18, 09:10 UTC
Update - Validation complete. Deployment successful.
May 18, 09:10 UTC
Update - Deployment complete, running validation.
May 18, 08:01 UTC
Identified - Plume US Production Cloud is under maintenance due to a provisioning new services. An event will be created here denoting the completion of the maintenance.
May 18, 07:53 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Maintenance: Deploying 1.160.5 version to cloud.
Resolved - This incident has been resolved.
May 14, 06:48 UTC
Update - Validation complete. Deployment successful.
May 14, 06:47 UTC
Update - Deployment complete, running validation.
May 14, 06:15 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.160.5 version to cloud.. An event will be created here denoting the completion of the maintenance.
May 14, 05:21 UTC
May 13, 2026
Email Verification and Password Reset Links Failing
Resolved - Email verification and password reset links are now functioning normally. The issue has been resolved. We apologize for any inconvenience.
May 13, 15:10 UTC
Identified - We have identified the issue affecting email verification and password reset links. Our team is actively working on a fix and will provide an update as soon as possible.
May 13, 14:50 UTC
Investigating - We are investigating an issue affecting email verification and password reset links. Clicking these links may result in a connection error. We will provide an update as soon as possible.
May 13, 14:17 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Maintenance: Deploying 1.160.3 version to cloud.
Resolved - This incident has been resolved.
May 7, 05:42 UTC
Update - Validation complete. Deployment successful.
May 7, 05:28 UTC
Update - Deployment complete, running validation.
May 7, 05:14 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.160.3 version to cloud.. An event will be created here denoting the completion of the maintenance.
May 7, 05:04 UTC
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