Investigating - We have identified an issue that prevents end users from completing onboarding with the Plume Home app, and we are working on a solution.
During the “Name your network” step, the user will be presented with an “Illegal input” error when they submit any SSID and password combination and are unable to progress beyond this point. Closing and relaunching the app results in a “WiFi Network already exists for this location” error.
Although the network will be successfully created, the users will not be able to progress beyond this point unless onboarding is completed using Frontline.
This issue is limited to Plume Home users onboarding with devices on older firmware versions.
Aug 27, 2025 - 23:18 UTC
During the “Name your network” step, the user will be presented with an “Illegal input” error when they submit any SSID and password combination and are unable to progress beyond this point. Closing and relaunching the app results in a “WiFi Network already exists for this location” error.
Although the network will be successfully created, the users will not be able to progress beyond this point unless onboarding is completed using Frontline.
This issue is limited to Plume Home users onboarding with devices on older firmware versions.
Aug 27, 2025 - 23:18 UTC
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Welcome to the US Production Cloud component availability tracking page.
API
Operational
App login APIs
?
Operational
Subscriber location APIs
?
Operational
Subscriber device summary APIs
?
Operational
Subscriber device detail APIs
?
Operational
Subscriber node (Gateway or Extender) APIs
?
Operational
Subscriber summary APIs
?
Operational
Onboarding services network connectivity
Partial Outage
Onboarding - Subscriber cloud assignment redirector
?
Operational
Onboarding - Subscriber cloud controller
?
Partial Outage
Onboarding - Subscriber network statistics collection
?
Operational
Workpass Guest Services
Operational
Workpass - Guest login portal
?
Operational
Workpass - Guest portal APIs
?
Operational
Misc Services
Operational
Optimizer
?
Operational
Guard
?
Operational
Overlord
?
Operational
Signal
Operational
Web interface
?
Operational
Signal jobs
?
Operational
Apptime
Operational
Apptime Service
?
Operational
Apptime API
?
Operational
Uprise
Operational
API
?
Operational
Web interface
?
Operational
HomePass - Google Store
Operational
AWS Infrastructure
Operational
AWS athena-us-west-2
?
Operational
AWS ses-us-west-2
?
Operational
AWS docdb-us-west-2
?
Operational
AWS dynamodb-us-west-2
?
Operational
AWS ec2-us-west-2
?
Operational
AWS ecs-us-west-2
?
Operational
AWS eks-us-west-2
?
Operational
AWS elasticache-us-west-2
?
Operational
AWS elasticsearch-us-west-2
?
Operational
AWS elb-us-west-2
?
Operational
AWS emr-us-west-2
?
Operational
AWS glue-us-west-2
?
Operational
AWS kms-us-west-2
?
Operational
AWS lambda-us-west-2
?
Operational
AWS rds-us-west-2
?
Operational
AWS s3-us-west-2
?
Operational
Misc. 3rd Party Infrastructure
Operational
Heroku
Operational
Zuora Production API
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.