All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.98 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.94 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Uprise Operational
90 days ago
99.93 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
99.87 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Aug 18, 07:47 UTC
Update - Validation complete. Deployment successful.
Aug 18, 07:46 UTC
Update - Deployment complete, running validation.
Aug 18, 06:12 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Aug 18, 06:05 UTC

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Unexpected Website blocking
Resolved - This incident has been resolved.
Aug 13, 23:45 UTC
Update - Website block issues have been resolved and we are monitoring.
Aug 13, 21:35 UTC
Identified - Plume engineering identified the cause of the the issue and are in process of deploying the fix.
Aug 13, 21:18 UTC
Investigating - We are currently seeing issues with unexpected websites being blocked by Plume security services. Plume engineering is currently investigating the issue to determine the root cause and mitigation.
Aug 13, 20:41 UTC

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Maintenance: Deploying 1.164.7 version to cloud.
Resolved - This incident has been resolved.
Aug 11, 08:49 UTC
Update - Validation complete. Deployment successful.
Aug 11, 08:49 UTC
Update - Deployment complete, running validation.
Aug 11, 07:07 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.164.7 version to cloud.. An event will be created here denoting the completion of the maintenance.
Aug 11, 06:50 UTC

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Maintenance: Deploying 1.164.7 version to cloud.
Resolved - This incident has been resolved.
Aug 5, 10:08 UTC
Update - Validation complete. Deployment successful.
Aug 5, 10:08 UTC
Update - Deployment complete, running validation.
Aug 5, 09:14 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Aug 5, 07:05 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Aug 5, 06:39 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.164.7 version to cloud.. An event will be created here denoting the completion of the maintenance.
Aug 5, 06:11 UTC
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