All Systems Operational

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Welcome to the US Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
99.87 % uptime
Today
Heroku Operational
90 days ago
99.74 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 4, 2025
Maintenance: Deploying 1.152.7 version to cloud.
Resolved - This incident has been resolved.
Dec 4, 11:01 UTC
Update - Validation complete. Deployment successful.
Dec 4, 11:01 UTC
Update - Deployment complete, running validation.
Dec 4, 09:37 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Dec 4, 08:42 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Dec 4, 06:19 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.152.7 version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 4, 06:07 UTC
Dec 3, 2025
Okta Login Issues Affecting Access to Plume Tools
Resolved - Okta has confirmed that the issue impacting their Core Authentication service for customers in US Cell 7 has been fully resolved. Plume services that rely on Okta authentication have returned to normal operation.

Okta will share additional root-cause details in the coming days.

For official updates from Okta, please visit: https://status.okta.com/.
Dec 3, 17:28 UTC
Monitoring - Okta reports that their Core Platform service is showing signs of recovery following successful mitigation efforts with their upstream provider. Plume services that rely on Okta authentication may also be stabilizing. Both Okta and Plume teams continue to monitor the situation closely.
We will provide another update as soon as new information becomes available.
For the latest details from Okta, please visit: https://status.okta.com/.
Dec 3, 15:58 UTC
Identified - On December 3, 2025 at 5:15 am PST, the Okta team identified an issue affecting connectivity to their Core Platform service for customers in US Cell 7. During this time, users may experience intermittent issues when using Okta. Okta and Plume teams are actively investigating and working to mitigate the impact. We will share another update as soon as more information is available. For the latest status, please visit: https://status.okta.com/.
Dec 3, 14:43 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

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