All Systems Operational

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Welcome to the US Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.3 % uptime
Today
Onboarding - Subscriber cloud assignment redirector ? Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller ? Operational
90 days ago
97.91 % uptime
Today
Onboarding - Subscriber network statistics collection ? Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal ? Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs ? Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer ? Operational
90 days ago
100.0 % uptime
Today
Guard ? Operational
90 days ago
100.0 % uptime
Today
Overlord ? Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
Signal jobs ? Operational
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service ? Operational
90 days ago
100.0 % uptime
Today
Apptime API ? Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 ? Operational
AWS ses-us-west-2 ? Operational
AWS docdb-us-west-2 ? Operational
AWS dynamodb-us-west-2 ? Operational
AWS ec2-us-west-2 ? Operational
AWS ecs-us-west-2 ? Operational
AWS eks-us-west-2 ? Operational
AWS elasticache-us-west-2 ? Operational
AWS elasticsearch-us-west-2 ? Operational
AWS elb-us-west-2 ? Operational
AWS emr-us-west-2 ? Operational
AWS glue-us-west-2 ? Operational
AWS kms-us-west-2 ? Operational
AWS lambda-us-west-2 ? Operational
AWS rds-us-west-2 ? Operational
AWS s3-us-west-2 ? Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Zuora Production API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Maintenance: Deploying 1.148.7 version to cloud.
Resolved - This incident has been resolved.
Sep 3, 10:30 UTC
Update - Validation complete. Deployment successful.
Sep 3, 10:30 UTC
Update - Deployment complete, running validation.
Sep 3, 06:55 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Sep 3, 06:01 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Sep 3, 05:32 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.148.7 version to cloud.. An event will be created here denoting the completion of the maintenance.
Sep 3, 05:24 UTC
Plume Home app onboarding issue
Resolved - This incident has been resolved.
Sep 3, 10:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 09:27 UTC
Identified - We have identified an issue that prevents end users from completing onboarding with the Plume Home app.

During the “Name your network” step, the user will encounter an “Illegal input” error when submitting any SSID and password combination, and will be unable to progress beyond this point. Closing and relaunching the app results in a “WiFi Network already exists for this location” error.

Although the network will be successfully created, the users will not be able to progress beyond this point unless onboarding is completed using Frontline.

This issue is limited to Plume Home users onboarding with devices on older firmware versions.

We have also identified an issue preventing iCloud backups and downloads on specific networks with Adtran SDG-8612 and Zyxel EX-5512 gateways located in California and Texas.

Our engineers have identified the root causes of both issues, and solutions are being tested. The hotfix is scheduled to be deployed overnight between 1:00 and 6:00 am ET on September 3rd, 2025, and will require a controller restart. During this time, locations will continue to operate as normal; however, they will appear as offline in the mobile app and in Frontline
Sep 2, 18:09 UTC
Investigating - We have identified an issue that prevents end users from completing onboarding with the Plume Home app, and we are working on a solution.

During the “Name your network” step, the user will be presented with an “Illegal input” error when they submit any SSID and password combination and are unable to progress beyond this point. Closing and relaunching the app results in a “WiFi Network already exists for this location” error.

Although the network will be successfully created, the users will not be able to progress beyond this point unless onboarding is completed using Frontline.

This issue is limited to Plume Home users onboarding with devices on older firmware versions.
Aug 27, 23:18 UTC
Sep 2, 2025
Sep 1, 2025

No incidents reported.

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