All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

API Operational
App login APIs Operational
Subscriber location APIs Operational
Subscriber device summary APIs Operational
Subscriber device detail APIs Operational
Subscriber node (Gateway or Extender) APIs Operational
Subscriber summary APIs Operational
Apptime Operational
Apptime Service Operational
Apptime API Operational
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
Misc Services Operational
Optimizer Operational
Guard Operational
Overlord Operational
Misc. 3rd Party Infrastructure Operational
Heroku Operational
Zuora Production API Operational
3rd Party Services Operational
Onboarding services network connectivity Operational
Onboarding - Subscriber cloud assignment redirector Operational
Onboarding - Subscriber cloud controller Operational
Onboarding - Subscriber network statistics collection Operational
Signal Operational
Web interface Operational
Signal jobs Operational
Uprise Operational
API Operational
Web interface Operational
Workpass Guest Services Operational
Workpass - Guest login portal Operational
Workpass - Guest portal APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 19, 2026

No incidents reported today.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Resolved - Optimization processing has fully recovered. No end-user impact was observed during this incident.
Oct 14, 15:21 UTC
Monitoring - Optimization processing is recovering and the queue is clearing. No end-user impact was observed. We are continuing to monitor and will update once fully resolved.
Oct 14, 14:47 UTC
Identified - Optimizations may experience delays. There is no end-user impact. Recovery is in progress and we are actively monitoring the situation. We will provide further updates as they become available.
Oct 14, 14:19 UTC
Resolved - This incident has been resolved.
Oct 14, 07:01 UTC
Update - Validation complete. Deployment successful.
Oct 14, 07:00 UTC
Update - Deployment complete, running validation.
Oct 14, 05:37 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Oct 14, 05:26 UTC

Oct 13, 2026

Resolved - This incident has been resolved.
Oct 13, 09:58 UTC
Update - Validation complete. Deployment successful.
Oct 13, 09:57 UTC
Update - Deployment complete, running validation.
Oct 13, 09:38 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Oct 13, 09:26 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.