All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs ? Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs ? Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.52 % uptime
Today
Onboarding - Subscriber cloud assignment redirector ? Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud controller ? Operational
90 days ago
98.59 % uptime
Today
Onboarding - Subscriber network statistics collection ? Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal ? Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs ? Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer ? Operational
90 days ago
100.0 % uptime
Today
Guard ? Operational
90 days ago
100.0 % uptime
Today
Overlord ? Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
Signal jobs ? Operational
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service ? Operational
90 days ago
100.0 % uptime
Today
Apptime API ? Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Web interface ? Operational
90 days ago
100.0 % uptime
Today
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 ? Operational
AWS ses-us-west-2 ? Operational
AWS docdb-us-west-2 ? Operational
AWS dynamodb-us-west-2 ? Operational
AWS ec2-us-west-2 ? Operational
AWS ecs-us-west-2 ? Operational
AWS eks-us-west-2 ? Operational
AWS elasticache-us-west-2 ? Operational
AWS elasticsearch-us-west-2 ? Operational
AWS elb-us-west-2 ? Operational
AWS emr-us-west-2 ? Operational
AWS glue-us-west-2 ? Operational
AWS kms-us-west-2 ? Operational
AWS lambda-us-west-2 ? Operational
AWS rds-us-west-2 ? Operational
AWS s3-us-west-2 ? Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
99.87 % uptime
Today
Heroku Operational
90 days ago
99.74 % uptime
Today
Zuora Production API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Cloudflare outage impacting Plume services
Resolved - It has been confirmed that the incident is resolved and at this time all Plume functionality is back to normal.
Nov 18, 20:04 UTC
Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 14:53 UTC
Identified - Some Plume services, including password reset, verification emails, and OpenSync.io, are currently experiencing temporary disruption due to the global Cloudflare outage. Our team is actively monitoring and will notify when resolved.
Nov 18, 14:21 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025
Delays in receiving authentication emails
Resolved - All authentication emails for mobile app login are back to real-time sending. Some users may receive multiple emails if they requested their login links more than once. Plume continues to monitor the system closely.
Nov 16, 21:27 UTC
Investigating - Some Plume app users have reported delays in receiving authentication emails for mobile app login.
Our teams are actively working to resolve the issue.
Nov 14, 15:18 UTC
Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025
Maintenance: Infrastructure maintenance. Statusfeed EKS migration
Resolved - This incident has been resolved.
Nov 13, 09:53 UTC
Update - Validation complete. Infrastructure maintenance complete.
Nov 13, 09:52 UTC
Identified - Plume US Production Cloud is under maintenance due to a infrastructure maintenance. Statusfeed EKS migration. An event will be created here denoting the completion of the maintenance.
Nov 13, 09:27 UTC
Email Verification Message Sent
Resolved - We would like to provide an update regarding the email verification notification that some end users may have unexpectedly received yesterday.

Following a thorough review, we confirmed that the message was triggered unintentionally due to human error. The situation was promptly identified, and corrective actions were implemented to prevent any recurrence.

Importantly, there was no impact on user accounts, personal data integrity, or service availability, and no action is required from customers.

We sincerely regret any confusion this may have caused. Thank you for your continued confidence, collaboration, and trust in Plume
Nov 13, 09:01 UTC
Identified - Earlier today, some end users may have received an unexpected email requesting verification of their email address.
This message was sent in error due to a system issue on our side.

The issue was identified and fully resolved shortly after discovery. No customer action is required, and there was no impact to user accounts, personal data, or service functionality.

We apologize for any confusion this may have caused and appreciate your understanding.
Thank you for your continued partnership and trust in Plume.
Nov 12, 11:01 UTC
← Incident History Powered by Atlassian Statuspage