All Systems Operational

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Welcome to the US Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.99 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Apptime Operational
90 days ago
99.92 % uptime
Today
Apptime Service Operational
90 days ago
99.84 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
Uprise Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
99.87 % uptime
Today
Heroku Operational
90 days ago
99.74 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Dec 16, 07:20 UTC
Update - Validation complete. Deployment successful.
Dec 16, 07:19 UTC
Update - Deployment complete, running validation.
Dec 16, 06:46 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 16, 06:37 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Access to service is disrupted
Resolved - This incident has been resolved.
Dec 12, 07:30 UTC
Investigating - Service access has been disrupted since 2025-12-12 06:07:00. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Dec 12, 06:12 UTC
Access to service is disrupted
Postmortem - Read details
Dec 12, 03:34 UTC
Resolved - This incident has been resolved.
Dec 12, 03:12 UTC
Investigating - Service access has been disrupted since 2025-12-12 02:26:00. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Dec 12, 02:30 UTC
Dec 11, 2025
Access to service is disrupted
Resolved - This incident has been resolved.
Dec 11, 17:20 UTC
Investigating - Service access has been disrupted since 2025-12-11 17:11:00. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Dec 11, 17:15 UTC
Access to service is disrupted
Resolved - This incident has been resolved.
Dec 11, 13:20 UTC
Investigating - Service access has been disrupted since 2025-12-11 12:16:00. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Dec 11, 12:20 UTC
Maintenance: Deploying 1.152.8 version to cloud.
Resolved - This incident has been resolved.
Dec 11, 10:50 UTC
Update - Validation complete. Deployment successful.
Dec 11, 10:49 UTC
Update - Deployment complete, running validation.
Dec 11, 08:28 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Dec 11, 07:33 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Dec 11, 07:08 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.152.8 version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 11, 06:56 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Dec 9, 09:10 UTC
Update - Validation complete. Deployment successful.
Dec 9, 09:10 UTC
Update - Deployment complete, running validation.
Dec 9, 07:53 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 9, 07:49 UTC
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Dec 9, 06:56 UTC
Update - Validation complete. Deployment successful.
Dec 9, 06:56 UTC
Update - Deployment complete, running validation.
Dec 9, 06:44 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Dec 9, 06:33 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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