All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
App login APIs Operational
Subscriber location APIs Operational
Subscriber device summary APIs Operational
Subscriber device detail APIs Operational
Subscriber node (Gateway or Extender) APIs Operational
Subscriber summary APIs Operational
Apptime Operational
Apptime Service Operational
Apptime API Operational
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
Misc Services Operational
Optimizer Operational
Guard Operational
Overlord Operational
Misc. 3rd Party Infrastructure Operational
Heroku Operational
Zuora Production API Operational
3rd Party Services Operational
Onboarding services network connectivity Operational
Onboarding - Subscriber cloud assignment redirector Operational
Onboarding - Subscriber cloud controller Operational
Onboarding - Subscriber network statistics collection Operational
Signal Operational
Web interface Operational
Signal jobs Operational
Uprise Operational
API Operational
Web interface Operational
Workpass Guest Services Operational
Workpass - Guest login portal Operational
Workpass - Guest portal APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

Access to service is disrupted
Resolved - This incident has been resolved.
Sep 18, 18:05 UTC
Identified - We have identified the cause. A recent change to our password security policy has caused existing passwords to expire, and users signing in to the Signal dashboard are now prompted to set a new password before they can continue. The dashboard itself is available and operating normally.
To restore access, please complete the on-screen prompt and set a new password meeting the stated requirements: at least 12 characters, including an uppercase letter, a lowercase letter and a number, and not matching any of your last 3 passwords. Once the new password is set, sign-in will proceed as normal.
If you are unable to complete the password change, please contact your Plume support representative. We will confirm once we have verified all users are able to sign in without issue.
Sep 18, 09:58 UTC
Investigating - We are currently investigating an issue affecting the Signal web interface. Users may be unable to access or experience degraded performance in the Signal dashboard. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
Sep 18, 08:32 UTC
Access to service is disrupted
Resolved - This incident has been resolved.
Sep 18, 18:05 UTC
Identified - We have identified the cause. A recent change to our password security policy has caused existing passwords to expire, and users signing in to the Signal dashboard are now prompted to set a new password before they can continue. The dashboard itself is available and operating normally.
To restore access, please complete the on-screen prompt and set a new password meeting the stated requirements: at least 12 characters, including an uppercase letter, a lowercase letter and a number, and not matching any of your last 3 passwords. Once the new password is set, sign-in will proceed as normal.
If you are unable to complete the password change, please contact your Plume support representative. We will confirm once we have verified all users are able to sign in without issue.
Sep 18, 09:59 UTC
Investigating - We are currently investigating an issue affecting the Uprise web interface. Users may be unable to access the Uprise portal or experience degraded performance. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
Sep 18, 08:32 UTC

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
Sep 16, 07:15 UTC
Update - Validation complete. Deployment successful.
Sep 16, 07:15 UTC
Update - Deployment complete, running validation.
Sep 16, 05:45 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
Sep 16, 05:39 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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